Privacy Policy - Formulite

At Formulite Pty Ltd (“Formulite”), we take privacy very seriously. We have developed this Privacy Policy to ensure we communicate with you, in the clearest way possible, the manner in which we collect, use, store and disclose personal information. We encourage you to read this Privacy Policy carefully. It will help you make informed decisions about sharing your personal information with us.

The defined terms which are not defined in this Privacy Policy have the same meaning as in the Formulite Website Terms and Conditions. By accessing the Website or the Online Community (each a “Service” and collectively the “Services”), you consent to the terms of this Policy and agree to be bound by it.

How and when Formulite collects your personal information

Formulite and Third Party Services, may collect personal information directly from you when you:

  • visit the Website;
  • participate in the Online Community;
  • purchase items from the Website or in person from a Formulite representative; or
  • register to receive updates or newsletters from Formulite.

You can always choose not to provide your personal information to Formulite but it may mean that we are unable to provide you with all or part of a Service you have requested from us.

Use of third party services

Formulite uses third party services to process payments for goods and services purchased via the Website. The third party service collects personal information directly from you when you make a purchase.  Purchases are processed via the Website using VirtueMart.  Payments for products are processed using the Westpac Payway system or by PayPal and are subject to the privacy policies of those providers. The newsletter is managed using the MailChimp email marketing service and is subject to the privacy policy of that provider.  The Online Community is hosted as an open Facebook Page and is subject to the Facebook Terms of Service, Community Standards, and Data Policy.

Formulite has no control over, and takes no responsibility for, the privacy practices or content of these applications and third party services. You are responsible for checking the privacy policy of any such applications and services so that you can be informed of how they will handle personal information.

Formulite collects, holds, and uses your personal information for limited purposes

Formulite collects your personal information so that we can provide you with the Services you may request. In doing so, Formulite may use the personal information we have collected from you to provide the Services and for purposes related to the Services including:

  • verifying your identity,
  • administering the Service,
  • fulfilling purchases of Formulite products,
  • notifying you of new services or changes to existing Services,
  • carrying out marketing or training relating to a Service,
  • assisting with the resolution of technical support issues or other issues relating to the Services,
  • complying with laws and regulations in applicable jurisdictions;
  • communicating with you about the Services and about Formulite generally; and
  • any other purposes reasonably connected to any of the foregoing.

By using a Service, you consent to your personal information being collected, held and used in this way. Formulite will seek your consent in respect of any use not expressly set out in this Privacy Policy.

Formulite can aggregate your non-personally identifiable data

By using a Service, you agree that Formulite can access, aggregate and use non-personally identifiable data Formulite has collected from you and can manually de-identify personal information to create a non-personally identifiable dataset. This data will in no way identify you or any other individual.

Formulite may use this aggregated non-personally identifiable data to:

  • assist us to better understand how our customers are using the Services;
  • provide our customers with further information regarding the uses and benefits of the Services;
  • enhance business productivity, including by creating useful business insights from that aggregated data and allowing you to benchmark your business’ performance against that aggregated data; and
  • otherwise to improve the Services.

Formulite takes steps to protect your personal information

Formulite is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information into the Service within a secure environment.

We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

Formulite only discloses your personal information in limited circumstances

Formulite will only disclose the personal information you have provided to us to other entities if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of the Services. You expressly consent to the disclosure of your personal information to related bodies corporate of Formulite. Formulite may provide your personal information to third party service providers who assist Formulite in providing the Services or to other third parties for related purposes such as credit reporting and transaction processing services and you expressly consent to the transfer of your personal information for such purposes, in each case on a worldwide basis.

Formulite will not otherwise disclose your personal information to a third party unless you have provided your express consent. However, you should be aware that Formulite may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

The third parties who host our servers do not control, and are not permitted to access or use your personal information except for the limited purpose of storing the information. This means that, for the purposes of Australian privacy legislation and Australian users of the Service, Formulite does not currently “disclose” personal information to third parties located overseas.

Notwithstanding the paragraphs above, while Formulite will take all reasonable steps to protect your personal information, you acknowledge that any overseas recipient of your personal information may not be bound by Australian privacy laws and that your consent to Formulite’s disclosure of your personal information to an overseas recipient pursuant to this Privacy Policy means that Formulite will not be bound to take such steps as are reasonable to ensure that the overseas recipient does not breach Australian privacy laws.

You may request access to your personal information

It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at Upon receipt of your request, we may seek information from you to confirm you are the person to whom the personal information relates prior to processing your request.

Formulite will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested.

We’ll only keep your personal information for as long as we require it for the purposes of providing you with the Service. However, we may also be required to keep some of your personal information for specified periods of time, for example, under certain laws relating to corporations, money laundering, and financial reporting legislation.

Formulite uses cookies

In providing the Services, Formulite utilises “cookies”. A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.

We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the Website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.

You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the Services.

You can opt-out of any email communications

Formulite sends billing information, product information, newsletters, Service updates and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can request that Formulite remove you from future email communications of that kind.

You are responsible for transfer of your data to third-party applications and services

A Service may allow you to transfer data, including your personal information, electronically to and from third-party applications. In addition, the Online Community may be hosted by a third party service.

Formulite has no control over, and takes no responsibility for, the privacy practices or content of these applications and third party services. You are responsible for checking the privacy policy of any such applications and services so that you can be informed of how they will handle personal information.

Formulite has a privacy complaints process

If you wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of your complaint and any supporting documentation:

  • by e-mail at; or
  • by letter to The Privacy Officer, Formulite Pty Ltd, 382 Victoria Pde, East Melbourne, Vic, 3002.

Our Privacy Officer will endeavour to:

  • provide an initial response to your query or complaint within 10 business days; and
  • investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

This policy may be updated from time to time

Formulite reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Formulite will make every effort to communicate any significant changes to you via email or notification via a Service.

Your continued use of the Service will be deemed acceptance of any amended Policy.

Last updated: 13 October 2016